Clear expectations for service cancellations, refunds, and customer requests.
Refund eligibility depends on the service purchased, the applicable customer agreement, and whether dispatch services have already been performed.
If you wish to cancel a service, contact Vortexx Dispatch as soon as possible at [email protected] or (502) 801-0230. Any refund or credit will be handled according to the applicable service agreement.
Fees for dispatch services that have already been performed may not be refundable. Specific terms, fees, and cancellation conditions may be stated in your customer agreement.
For questions about a payment, cancellation, or refund request, please contact our team directly so we can review the matter.
